Shipping policy

We want your Tamarin Bay jewellery to reach you safely and as quickly as possible. Please find our delivery information below.

UK Delivery

We currently deliver within the United Kingdom.

Orders are usually dispatched within 2–3 working days of your order being placed.

All UK orders are sent using Royal Mail Tracked 24.

Once your order has been dispatched, you will receive a confirmation email with tracking information so that you can follow its journey.

Please note that Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but this is not a guaranteed next-day delivery service.

Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Delivery Times

We always aim to dispatch orders within the timeframe stated above. However, delivery times are estimates and occasionally delays may occur due to circumstances outside our reasonable control.

Unless we have agreed a different delivery period with you, your order will be delivered without undue delay and no later than 30 days after your order has been accepted.

If your order has not arrived within the expected timeframe, please contact us at info@tamarinbay.co.uk and we will investigate the delivery with Royal Mail.

Delivery Address

Please make sure that the delivery address provided when placing your order is complete and accurate.

If you realise that you have entered an incorrect address, please contact us as soon as possible at info@tamarinbay.co.uk. We will do our best to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed.

Lost or Damaged Parcels

Your order remains our responsibility until it has been delivered to you, or to a person or place you have nominated to receive it, subject to applicable consumer law.

If your parcel appears to have been lost in transit, please contact us at info@tamarinbay.co.uk. We will investigate the delivery with Royal Mail.

If the parcel is confirmed as lost or cannot be delivered within the applicable delivery period, we will offer an appropriate replacement or refund, in accordance with your statutory rights.

If your parcel or jewellery arrives damaged, please contact us as soon as possible. Where possible, please include photographs of the packaging and the damaged item so that we can resolve the issue for you promptly.

International Delivery

We currently only deliver within the United Kingdom.

If international delivery becomes available in the future, this policy will be updated with the relevant delivery times, charges and other information.

Returns

For information about returning an order, please see our Returns & Refund Policy.

Contact Us

If you have any questions about delivery or your order, please contact:

Tamarin Bay
Email: info@tamarinbay.co.uk