FAQs
Everything you need to know.
If you can't find the answer you're looking for, we'd be delighted to help.
Simply email us at info@tamarinbay.co.uk, and we'll get back to you as soon as possible.
Orders
When will my order be dispatched?
Orders are usually dispatched within 1–2 working days. Once your order has been shipped, you'll receive a confirmation email with tracking details.
Can I send my order as a gift?
Yes. Every piece is beautifully presented in our signature Tamarin Bay gift box and jewellery pouch, making it perfect for gifting. We never include pricing information with gift orders.
Can I include a gift message?
Yes. Simply add your message at checkout, and we'll include it with your order.
Delivery
How much is UK delivery?
Royal Mail Tracked 24 – £3.95
Free UK delivery on orders over £100.
Do you deliver internationally?
We're currently delivering within the UK while we grow Tamarin Bay.
If you're based outside the UK, we'd love to hear from you. Please email info@tamarinbay.co.uk, and we'll do our best to help.
Returns
Can I return my jewellery?
Yes. You may return your jewellery within 14 days of receiving your order, provided it is unworn, returned in its original packaging and in a resaleable condition.
Can I return earrings?
For hygiene reasons, earrings can only be returned if they are faulty.
Do I have to pay for return postage?
Unless your item is faulty, return postage is the responsibility of the customer.
Materials
What is your jewellery made from?
Our jewellery is crafted from brass with 18- or 22-carat gold plating.
Depending on the design, each piece is finished with either 1 micron or 2 microns of gold plating. The gold carat and plating thickness are always listed on the individual product page.
Why do you use brass?
Brass is widely used by contemporary jewellery brands because it provides a durable base for high-quality gold plating while allowing beautiful detail to be achieved during production.
Are your gemstones natural?
Many of our designs feature natural gemstones and shell.
Because they are created by nature, every stone is unique. Slight variations in colour, pattern and texture are part of their natural beauty and make every piece one of a kind.
Is your jewellery handmade?
Yes.
Some pieces are handcrafted by skilled Fairtrade artisans in India, while others are handmade and finished in our Surrey studio. Each product page explains how that particular piece is made.
Jewellery Care
Can I wear my jewellery in water?
We recommend removing your jewellery before swimming, showering or exercising to help preserve its finish.
Can I wear perfume while wearing my jewellery?
Yes—but apply perfume, body lotion and sunscreen first, allowing them to dry before putting on your jewellery.
How should I store my jewellery?
Store each piece separately in its Tamarin Bay pouch or jewellery box to help prevent scratches and tangles.
Can my jewellery be replated?
Gold-plated jewellery naturally benefits from occasional care over time. While we don't currently offer a replating service, we're exploring this for the future.
If you'd like advice about caring for your jewellery, please get in touch—we're always happy to help.
Product Information
Will my jewellery look exactly like the photographs?
We do our very best to photograph every piece accurately.
As many of our designs feature natural gemstones and shell, slight variations in colour, shape and pattern are part of what makes every piece beautifully unique.
Do you restock sold-out items?
Many of our collections are produced in small batches.
If an item is unavailable, we'd be happy to let you know when it's back in stock. Simply contact us at info@tamarinbay.co.uk.
Do you offer different bracelet sizes or necklace lengths?
Where available, sizes and lengths are shown on each product page.
If you're unsure which size to choose, we'd be delighted to help.
Wholesale
I'm interested in stocking Tamarin Bay. Do you offer wholesale?
Yes.
We're always delighted to hear from carefully selected boutiques, independent retailers and hotels that share our love of craftsmanship, colour and thoughtfully designed jewellery.
Please email info@tamarinbay.co.uk, and we'd be happy to discuss our wholesale collections
Still have a question?
We'd love to hear from you.
Whether you'd like advice on choosing the perfect piece, need help with sizing or simply want to know more about Tamarin Bay, please get in touch.
Email: info@tamarinbay.co.uk