Privacy policy
At Tamarin Bay, we are committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and your rights under UK data protection law.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.
1. Who We Are
Anita Baker, trading as Tamarin Bay, is an independent jewellery business based in the United Kingdom and operated as a sole trader.
For the purposes of UK data protection law, Anita Baker, trading as Tamarin Bay, is the data controller responsible for your personal information.
You can contact us at:
Email: info@tamarinbay.co.uk
Business address: [INSERT BUSINESS ADDRESS]
2. Personal Information We Collect
Depending on how you use our website and interact with us, we may collect the following personal information:
Information you provide to us
This may include:
- your name
- billing address
- delivery address
- email address
- telephone number
- order and transaction details
- account information, if you create a customer account
- your marketing preferences
- information you provide when contacting us or making an enquiry
Payment information
Payments are processed securely through Shopify Payments and/or other payment providers available through our website.
Tamarin Bay does not store your full payment card details.
Our payment providers may collect and process payment information as necessary to complete your transaction.
Information collected when you use our website
When you visit our website, certain information may be collected automatically, including:
- your IP address
- browser type
- device type
- pages you visit
- how you navigate and interact with our website
- items viewed or added to your shopping bag
- information collected through cookies and similar technologies
For more information about our use of cookies, please see our Cookie Policy.
3. How We Use Your Personal Information
We may use your personal information to:
- process and fulfil your orders
- process payments
- arrange delivery
- provide order and delivery updates
- process returns and refunds
- respond to enquiries and provide customer service
- maintain customer accounts, where applicable
- prevent and detect fraud or misuse of our website
- keep our website secure
- improve our website and customer experience
- understand how customers use our website
- maintain appropriate business, tax and accounting records
- comply with our legal obligations
- establish, exercise or defend legal claims
Where you have signed up to receive marketing communications, we may also use your information to send you emails about Tamarin Bay, including new collections, product launches, news, promotions and special offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails.
4. Our Legal Bases for Using Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we rely on the following legal bases:
Contract
We process information where it is necessary to enter into or fulfil a contract with you, for example when processing your order, taking payment, arranging delivery or handling a return.
Legal Obligation
We process certain information where necessary to comply with our legal obligations, including accounting, tax and consumer protection requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
This may include improving our website and services, providing customer support, preventing fraud and protecting our business and website.
Consent
Where required, we rely on your consent, for example for certain marketing communications and non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
5. Marketing
If you choose to join the Tamarin Bay mailing list, we may send you occasional emails about:
- new collections
- product launches
- promotions and special offers
- Tamarin Bay news and updates
You can unsubscribe at any time using the unsubscribe link in any marketing email.
Unsubscribing from marketing will not prevent us from sending you essential communications relating to an order you have placed with us.
6. How We Share Your Information
We do not sell your personal information.
We only share personal information where necessary to operate our business, provide our services or comply with the law.
This may include sharing information with:
- Shopify, which provides our ecommerce platform
- payment providers
- Royal Mail and other delivery providers
- website and technology service providers
- email marketing providers
- analytics providers, where applicable
- professional advisers such as accountants or legal advisers
- government, regulatory or law enforcement authorities where required by law
These organisations only receive information where necessary for the relevant purpose and process personal information in accordance with applicable data protection requirements.
7. Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information when you access and use our online store in order to provide its ecommerce services to us and to you.
Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers.
Shopify may also process certain information for its own purposes in accordance with its applicable privacy policies.
You can find more information about how Shopify handles consumer personal information in Shopify's Consumer Privacy Policy.
8. Fraud Prevention and Automated Processing
Shopify, Shopify Payments and/or our payment providers may use automated systems to help identify potentially fraudulent or suspicious transactions.
These systems may analyse information associated with an order or transaction to assess the risk of fraud.
Where automated processing is used, it will be carried out in accordance with applicable data protection law. Where applicable, you may have rights relating to decisions made solely by automated means that produce legal or similarly significant effects.
If you have questions about the processing of your personal information in connection with an order or payment, please contact us at info@tamarinbay.co.uk.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the operation of our website, including functions such as your shopping bag, checkout and website security.
With your permission, we may also use non-essential cookies for purposes such as:
- understanding how visitors use our website
- measuring website performance
- improving the customer experience
- measuring the effectiveness of advertising, where applicable
Where consent is required, non-essential cookies will only be used in accordance with the choices you make through our cookie banner or cookie preference controls.
You can change your cookie preferences using the controls available on our website.
Please see our Cookie Policy for further information.
10. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purpose for which it was collected, including to meet our legal, accounting and regulatory obligations.
As a general guide:
- Order, transaction and accounting records will normally be retained for the period required to meet our tax, accounting and other legal obligations.
- Customer service correspondence will be retained for as long as reasonably necessary to resolve the enquiry, complaint or dispute and to meet any relevant legal requirements.
- Customer account information, where applicable, will normally be retained while your account remains active and thereafter only for as long as reasonably necessary for legal or legitimate business purposes.
- Marketing information and preferences will be retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to record and respect your decision not to receive further marketing.
- Website and analytics information will be retained in accordance with the settings and retention periods applying to the relevant service or platform.
When personal information is no longer required, we will delete or anonymise it where appropriate.
11. International Transfers
Some of the service providers we use, including Shopify, may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.
This may include relying on UK adequacy regulations or appropriate contractual safeguards for international transfers.
12. Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- request deletion of your personal information
- request restriction of the processing of your information
- object to certain types of processing
- receive certain personal information in a portable format
- withdraw your consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exceptions.
To exercise any of these rights, please contact:
We may need to verify your identity before responding to your request.
13. Data Protection Complaints
If you have a concern or complaint about how we collect, use or handle your personal information, you can make a data protection complaint by contacting us at:
We will acknowledge receipt of your data protection complaint within 30 days.
We will take appropriate steps to investigate your complaint without undue delay. This may include making enquiries and requesting further information from you where reasonably necessary.
We will keep you informed of the progress of your complaint where appropriate and will communicate the outcome of our investigation to you without undue delay.
If you remain unhappy with how we have handled your personal information or your complaint, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection and information rights.
14. Security
We take appropriate technical and organisational measures to protect the personal information we hold against unauthorised access, alteration, disclosure, loss or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
15. Children's Privacy
Our online store is intended for customers aged 18 and over.
We do not knowingly collect personal information from children for the purpose of selling our products to them.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.
16. Third-Party Websites
Our website may contain links to websites operated by third parties.
If you follow a link to another website, that website will have its own privacy practices and policies. Tamarin Bay is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any changes will be published on this page and the "Last updated" date will be amended accordingly.
18. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, would like to exercise your data protection rights or would like to make a data protection complaint, please contact:
Anita Baker, trading as Tamarin Bay
Email: info@tamarinbay.co.uk
Business address: [INSERT BUSINESS ADDRESS]
For the purposes of UK data protection law, Anita Baker, trading as Tamarin Bay, is the data controller responsible for your personal information.