Delivery & Returns
Everything you need to know
We want every Tamarin Bay order to arrive beautifully presented and ready to be treasured. From the moment you place your order to the day it arrives, we aim to make your experience as seamless as possible.
UK Delivery
We currently deliver throughout the UK using Royal Mail Tracked 24.
UK Delivery – £3.95
Free UK Delivery on orders over £100
Orders are usually dispatched within 2–3 working days.
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey.
International Delivery
We're currently focusing on delivering within the UK while we grow Tamarin Bay.
If you're based outside the UK and are interested in placing an order, we'd love to hear from you. Please contact us at info@tamarinbay.co.uk, and we'll do our best to help.
Packaging
Every piece of Tamarin Bay jewellery is beautifully presented in our signature gift box and soft jewellery pouch, making it perfect whether you're treating yourself or choosing a gift for someone special.
If you're sending your order as a gift, we'll ensure no pricing information is included.
Returns
We hope you love your Tamarin Bay jewellery.
If, for any reason, you've changed your mind, you may return your purchase within
14 days of receiving your order for a refund or exchange.
To be eligible for a return, your jewellery must be:
- Unworn
- In its original packaging
- Returned in a resaleable condition
Please note that return postage costs are the responsibility of the customer unless the item is faulty.
Earrings
For hygiene reasons, we are unable to accept returns or exchanges on earrings unless they are faulty.
Faulty Items
Every piece is carefully inspected before leaving our studio.
If your jewellery arrives damaged or you believe it has developed a manufacturing fault, please contact us within 14 days of receiving your order.
Email us at info@tamarinbay.co.uk, quoting your order number and, where possible, including a photograph of the item. We'll work with you to resolve the issue as quickly as possible.
Exchanges
If you'd like to exchange your jewellery for a different piece, please get in touch and we'll be happy to help wherever possible.
Need Help?
If you have any questions about your order, delivery or returns, we'd love to hear from you.
Email: info@tamarinbay.co.uk