Refund policy
We hope you’ll love your Tamarin Bay jewellery. If, however, your purchase isn’t quite right, you have 14 days from the date your order is delivered to let us know that you would like to return it. You then have a further 14 days to send the item back to us.
To arrange a return, please email info@tamarinbay.co.uk and we will provide you with return instructions and the correct return address.
Return Conditions
To be eligible for a refund, jewellery must be:
- unworn
- in its original packaging
- in a resaleable condition
- returned with any complimentary packaging included
Unless an item is faulty, customers are responsible for the cost of returning it. We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.
Refunds
Once your return has been received and inspected, we will process your refund to your original payment method.
Refunds will include the original standard delivery charge, where applicable. If you chose a more expensive delivery option, we are only required to refund the cost of our standard delivery service.
We may make a deduction from your refund if an item has been handled beyond what is necessary to establish its nature, characteristics and functioning and this has resulted in a loss in value.
Earrings
Earrings may be returned provided they are unworn, in their original packaging and in a resaleable condition.
Faulty or Damaged Items
Every Tamarin Bay piece is carefully inspected before it leaves us.
If your jewellery arrives damaged or you believe it has developed a manufacturing fault, please contact us at info@tamarinbay.co.uk as soon as possible. Where possible, please include photographs so that we can assess the issue quickly.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Personalised Jewellery
If personalised or bespoke jewellery is offered in the future, these items cannot normally be returned unless they are faulty.